From our warehouse we typically dispatch orders on the same day they are received (when ordered on a weekday) meaning delivery within Australia generally happens within 4 business days. International deliveries take a minimum of 8 days and up to 28 days.
Palmera Apparel is not liable if the wrong shipping information is provided to us at the check out. We will re-dispatch your item to the correct shipping address if the parcel makes it way back to Palmera Apparel HQ. A re-shipment invoice will be paid in this instance. Before finalising your order, please make sure all your shipment details are correct.
For standard order sizes, the below shipping costs apply (AUD).
Please be aware that Palmera Apparel is not liable for customs clearance fees (when shipping outside Australia) in your country nor are we responsible for holding items of packages by customs.
The prices within the online store do not include relevant overseas duties and other customs charges you may incur.
These costs are imposed by your local customs office and are outside of our control. Please familiarise yourself with your country customs charges and levies prior to placing an order.
Palmera Apparel is not responsible if customers are not notified by their country’s postal authority that items are awaiting payment of customs duties and taxes.
We offer a two year warranty on all our products. Please contact us at firstname.lastname@example.org where we will arrange a replacement at our cost or offer a full refund.
To return your product, please contact email@example.com, return shipping will be paid for by Palmera Apparel.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange, unless your item is faulty in our two year warranty period, in which case we will replace at our cost or offer a full refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
We are confident you'll love our products, if not, we have a generous refund policy. If anything isn't clear, please contact us at email@example.com.