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Shipping, Returns, Warranty

Shipping

From our Gold Coast warehouse we typically dispatch orders on the same day they are received (when ordered on a weekday) meaning delivery within Australia generally happens within 4 business days. International deliveries take a minimum of 8 days.

To return your product, please contact hello@palmeraapparel.com, return shipping will be paid for by Palmera Apparel.

Warranty

We offer a two year warranty on all our products.  Please contact us at hello@palmeraapparel.com where we will arrange a replacement at our cost or offer a full refund.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange, unless your item is faulty in our two year warranty period, in which case we will replace at our cost or offer a full refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@palmeraapparel.com.

More Information

We are confident you'll love our products, if not, we have a generous refund policy. If anything isn't clear, please contact us at hello@palmeraapparel.com.